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The Gulf Today

 

 

 

 

 

http://gulftoday.ae/portal/06a9129f-fde5-4995-9ebd-e3ee2239e569.aspx

DUBAI: Dubai’s chance to shine on the world stage! The Government is expected to spend $7 billion on infrastructure, a plan that is already in motion.

Hotels and the Tourism Industry will benefit enormously from this spectacular event. It is projected as a boon to the already lucrative real estate market.

Dubai forecasts 25 million visitors to the region and the importance of protocol and diplomacy cannot be over-emphasized.

Preparation and logistics are paramount to hosting international visitors, dignitaries and delegations.

The demand for trained and certified Protocol Specialists has never been more urgent in all areas of business from government entities, airport personnel, security, transportation, hotels, restaurants and expo personnel.

On April 23 – 28, 2016, The International Protocol Institute of California, in partnership with Levenbert Consulting Services will present: Train To Be An International Protocol Specialist 2016 A 5-day Intensive Training Programme covering International Protocol, Diplomacy and Cross-Cultural Relations which was successfully launched in Dubai, 2015 International Protocol Institute of California (based in San Diego) in partnership with Levenbert Consulting, successfully launched its first international protocol certification program, ‘Train To Be An International Protocol Specialist’ from Dec 6-12, 2015.

Contact:

Barnali Dutta
Business Development Manager | barnali.dutta@levenbert.com Cell +971 52 7357300 | Tel: +9714 4172417 | Dir: +9714 4172477 | Skype: ria_dutta80

Marie Betts-Johnson

Director, International Protocol Institute of California®   Mbjprotocol@gmail.com Tel: +1 858 259-8302

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Executive Presence

Executive Presence

Executive Presence are the buzz words for recent trends in career development circles.Recently, on being invited by a group of high-level executives to speak on this topic, it became apparent that few, if any, are born with this enviable trait, which then begged the question of, can it be studied and can one graduate from the School of Executive Presence?  The answer is “yes” and “no!”  Like great athletes, one must first have a natural ability followed by extensive study, practice and hands-on experience.

3 POINTS TO CONSIDER:

Nobody is born with Executive Presence.

Nobody is born with Executive Presence and successful people have learned it through a combination of mistakes, experience, vision and sheer grit. “Strength does not come from physical capacity. It comes from an indomitable will” Mahatma Gandhi.

Royalty and others in positions of power are groomed from an early age.

Royalty and others in positions of power are taught, beginning in early childhood, the rudiments and protocol of deportment in every situation and therefore, have an immense advantage. By the time, they are ready to rule, they have already been groomed and need only to step into their positions with grace and knowledge…at least that is the hope! Note, image is everything and when we consider the concept of “dress for success,” it is a derivative of Queen Elizabeth I’s penchant for designing gowns with enormous girth that would hardly fit through doorways, hence the need for castles to make a grand entrance, with the desired affect of using space to impart an image of power and majesty…wonder what she would consider “dress-down” Fridays!

Religious and philosophical backgrounds play an important role.

Many famous, accomplished figures in history and politics have been influenced by religious and philosophical ideals in their childhood and hence, bring a sense of wisdom and inherent charisma to their rise in notoriety. Consider Mahatma Ghandi and Dr. Martin Luther King. Other leaders with religious influences include Chancellor Angela Merkel and Prime Minister Theresa May. Their inner beliefs propel them in their self-belief that they have the capability to attain and maintain positions of such high authority. On researching their body language, it is evident that they have observed and learned the stance of power at meetings and during presentations.

In summary, nobody is born with Executive Presence, it is a combination or a result of all of the foregoing.

How does one acquire Executive Presence?

Is it possible to learn or acquire Executive Presence? Yes, first one has to recognize it in others and carefully consider what traits they have that impart Executive Presence. Having identified these traits (assuming one understands how valuable these traits are to his/her career advancement), then research and learning, beginning with polished corporate etiquette, impeccable communication skills, excellent memory, advanced emotional intelligence, diplomatic leadership, powerful presentation skills, media management and finally, cross-cultural and international protocol, are the foundation blocks to be built upon and perfected.

For inspiration, read biographies of successful leaders and understand that struggle is honing you for future possibilities! Be a student of history and you will see the machinations of power and where it was used for good and for the not so good!

Format for our programs include:

  • On site training programs
  • Public Seminars
  • Private Coaching

Upcoming Programs: https://mbjprotocol.com/news/

CONTACT US:

Telephone:+1(760)448-6140   E-Mail: mbj@ipicalifornia.com 

Website: https://mbjprotocol.com/

 

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Protocol Matters!

Delayed business decisions, breakdowns in negotiations, offended business partners, missed opportunities, misunderstandings in communications, at a loss for what went wrong, wasted time and effort and financial consequences.

These are but a few of the outcomes experienced from breakdowns in the business of protocol. 

In an ideal world, it would be optimal to have a “Protocol Specialist” in every corporation or organization, that may not be realistic.  The International Protocol Institute has developed a specific program to fill that need, by devising a comprehensive program “Protocol Support Adviser,” whereby designated personnel are trained to deal with every interaction involving international clients and delegations, along with the expertise to brief international teams and partners.

In a competitive corporate environment, this expertise ensures you stand out from the crowd as a distinguished and innovative professional, who is motivated to be an invaluable asset in developing flawless global interactions  in support of the overall goals of your company/organization.

To become a Protocol Support Adviser, it is imperative that you understand every aspect of what is required to deliver a top-notch image that will transform the company’s business connections into strong, long-term business relationships worldwide.

MODULE 1

Professional Presence & Competency – First impressions are lasting.  This module ensures that you and /or your team represents your organization consistently in a positive, professional manner.

MODULE 2

Cross-Cultural Fundamentals – “Know the land and its people and all else will follow!”  To do business successfully in the international arena or host international clients and dignitaries, understanding cross-cultural fundamentals gives you the necessary tools to inspire trust and establish strategic, long term business relationships.

MODULE 3

Culture Affects Negotiations! – Set the stage for successful outcomes!  Choose your team and learn the fundamentals of working with advance teams. Issues of precedence is paramount to respect.  Interpreters must be chosen with care to ensure they right fit to act as intermediaries should misunderstandings or conflict arise.

MODULE 4

Protocol Event Management: Pre-Arrival Preparations, Arrivals, Departures,Precedence, Security considerations, Meetings in the Office, Event Site Logistics, Hotels (amenities, activities, menus, seating) Flag Placement and more.

MODULE 5

Learn how to create an International Relations Office System for your company / organization.

Who should attend?

Support personnel, government officers in Ministries, intergovernmental / non-government agencies, diplomats, media / public relations experts, event /convention / hospitality / airport / port managers, private relationship managers, executives and entrepreneurs.

2- Day Program Launch:

The Address Hotel, Dubai U.A.E. – December 15-16, 2018

 

TO REGISTER:     https://goo.gl/forms/hH9g9zRY6DxC7BuK2

 

CONTACT US:

Telephone: +1 (760) 448-6140  – E-Mail: mbj@ipicalifornia.com  

Website: mbjprotocol.com

 

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Kindness begets kindness!

 

Kindness: The Surprising X Factor For Successful Leaders

May 3, 2015

Sheila Madden

CEO, Madden Coaching & Consulting. Executive and Private Coaching; Organization Effectiveness Consulting

 “My Religion is very simple. My religion is kindness.”    The Dalai Lama

Kindness is a leadership characteristic that will deliver financial and humanitarian returns beyond imagination. It helps us create work environments that are based on trust and that allow people to express and experience meaning and purpose at work.

Kindness is the willingness to open one’s heart to another and to do so as instinct, not as calculation. Kindness is a show of respect for someone, whether you agree with their point of view or not. Kindness leads to listening, to curiosity and to the creation of environments at work, home and in the community, where there is an unspoken covenant of honor and of worthiness. It helps us internalize and cultivate an understanding that none of us can survive or achieve personal or organizational success alone.

We work in teams, live in families and grow up in communities. As people, sometimes we triumph and sometimes we fail. But if we can always be kind, we will lead and live in a manner which unlocks possibilities, opening us deeply to the world and to people and ideas beyond ourselves.

In the heat of work there is pressure to deliver products, meet revenue targets and deliver ROI and this is the precise time when many of us are susceptible to acting in ways that are less than our best. So why not experiment with a practice of kindness to avoid such pitfalls? A practice of kindness can help us avoid behavior that is triggered by our own stress, behavior such as being rude, uncontrolled anger or bullying. Instead, be kind. The return on that investment is the most scalable and sustainable characteristic of leadership because it creates trust between you and those with whom you have shown kindness.

Here are 5 Ways to Cultivate Kindness And To Be An Extraordinary Leader: 

  1. Seek to understand first before making assumptions or decisions.
  2. Give people the benefit of the doubt.
  3. Walk toward people when they fail, not away.
  4. Speak about what is in your heart, not just what is in your head.
  5. Learn to be kind to yourself first: You will find it easier to be kind to others.

2015 Copyright, Sheila Madden. All Rights Reserved.

Sheila Madden is CEO of Madden Coaching & Consulting.  She is an executive and career coach, author and organization effectiveness consultant

 

http://maddencoaching.com/blog/

 

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Protocol helps build business relationships

Saudi Gazette

http://saudigazette.com.sa/article/152096/Protocol-helps-build-business-relationships

BUSINESS

Protocol helps build business relationships

Layan Damanhouri

JEDDAH – Adopting international protocols can play a long way in building relationships between two parties, according to international protocol specialist Marie Betts-Johnson who directs the International Protocol Institute of California and carries more than 30 years of expertise in international relations.

“Protocol helps you to build relationships,” she said in an interview with Saudi Gazette. “It’s all about relationships or no business is going to happen.”

With experience in leading global companies and international organizations, Betts-Johnson advises anyone who ventures into business to do research before hand to show respect. “It’s all about trust,” she said, adding that respect between the two parties initiates fruitful relationships, which turn into good business. “One cannot do that if they don’t understand the protocol.

She added “we do business with people that we like even if the product with somebody else might be better.”

When asked what are the most essential practices that need to be adopted globally, she said identifying rank is one of the top factors. In certain societies, such as in the Middle East, she said “they have to know who’s who and will have to send people who are of the same rank or else it will be insulting.”

Often certain gestures can be easily misunderstood if one doesn’t research on the culture beforehand. Body language with certain hand gestures or showing the sole of the foot is considered offensive in Arab culture.

Another potential source of misunderstanding is giving and receiving gifts. “Gift-giving can be very challenging,” she said, referring to Asian cultures that regard anything with the number four on it as offensive as it connotes death in their language. Similarly, colors make a difference where black and white are considered funeral colors only and are not suitable for gifts.

She noted “if a gift is not wrapped or presented properly, that’s a big faux-pas in the Middle East. That brings back to rank also.”

Businessmen often have to travel long distances to meet with their counterparts. In Asia, delegations are the proper way to do business as opposed to an individual representing himself or a company. “In China or Japan, to go as an entrepreneur or on your own might be a disadvantage because they always work in a group,” she explained. “There’s power in numbers. However, the United States is very individualistic where they’re used to doing business on their own.”

When asked if protocols have become lenient over the years with the advent of globalization and increased travel, Betts-Johnson said “diplomatic procedure at the governmental levels has not become more lenient as any offense, deliberate or otherwise, may lead to an international incident. However, the other forms of diplomacy are much more lenient as they are ‘diplomacy of the people’.”

When venturing into business abroad, does one think of business opportunities with a potential partner first or is building a relationship a necessary precursor?

Today countries with diverse cultures and traditions vary in answering that question.

There’s more importance placed on protocols in GCC countries than others like the United States that is considered to have a more casual approach, according to Betts-Johnson. The latter also believe relationships will eventually follow while the former put emphasis on building a relationship first.

Since 1990, Betts-Johnson has been coaching in international protocols in leading global companies and international organizations. Her newly launched course on training certified Protocol Specialists invites government officials, the tourism industry and business organizations and will take place in Dubai on April 23-28.

Upcoming Programs – Dubai: https://mbjprotocol.com/dubai-uae/

 

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International Protocol Training – Dubai U.A.E.

Impact the world of diplomacy!

Back in Dubai!

 

Train to be an International Protocol Specialist:

 

5- Day Certification Program

 

You are invited to join the International Protocol Institute of California’s power-packed 5-Day Certification Program: Train to be an International Protocol Specialist.  You will be trained by the President of I.P.I.C. Ms. Marie Betts-Johnson, who has over twenty years’ experience cultivating best protocol, international relations and diplomacy practices worldwide.  She has delivered hundreds of programs to multinational corporations, organizations and has trained executives, Chiefs of Protocol, diplomats and entrepreneurs across all industries.  I.P.I.C. is based in San Diego and Dubai, U.A.E.

December 8-12, 2018

Dubai, U.A.E.

The program is a unique blend of attributes, knowledge and critical skills required of the Protocol Specialist from; professional presence and influential leadership, to diplomatic event coordination.   You will gain the expertise to:

  • Deliver real-time international protocol seminars and training programs.
  • Manage complex protocol and diplomatic events.
  • Develop professional presence, competency and diplomatic leadership.
  • Navigate the world of International relations and protocol.
  • Develop polished presentation skills and powerful media image.
  • Learn strategic cross-cultural fundamentals that influence business decisions and negotiations.
  • Become the in-house protocol and cross-cultural expert within your company or build a rewarding protocol specialist career or business.
  • Stand out for fast-track promotion in your industry.

Certification:

Upon completion, graduates will be certified as “International Protocol Specialists” and will be licensed to use the copyrighted, expertly designed materials (9 modules + power point presentations, assessment, quizzes and exercises) developed by the International Protocol Institute of California®.

Location:     

The Address Hotel, Dubai, U.A.E.

Register:  https://goo.gl/forms/WTgRO3uoMd8ykF5V2

  

 

 

 

 

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Small Talk is big business!

Who has time to make small talk?  Why bother?  Small talk is “Conversation 101,” and is a lost art for business professionals, who were weaned on immersion in the alternate reality of technology and acute individualism.

However, this critical “soft” skill is essential for life-success.  According to research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center, it was concluded that 85% of job success comes from having well-developed soft and people skills, and only 15% of job success comes from technical skills and knowledge (hard skills).  skill.http://www.nationalsoftskills.org/research-publications/

Small talk is NOT “Small:” It is the content of small talk that is big!  It makes you sound intelligent, impressive and memorable.  Mastery requires an attitude of what you can bring to the event, forethought on who will be attending, research on topics outside your area of expertise and being prepared to “work” at “Networking” events.  For the shy and introverted, this strategy cuts down on the anxiety induced when walking into a room full of strangers and being perceived as a polished professional.

What does small talk mean internationally?

Networking is an American concept, where people introduce themselves or are introduced by others, having little or no prior background information…hence an informal attitude and a goal of meeting as many people in the shortest time, emerging with copious amounts of business cards.

In the rest of the world, one has to be introduced and one does not simply walk up to a person and introduce oneself as it will be viewed as strange or impolite…hence, the first contact is on a different level as the introduction has already been made and the initial small talk expected is on a higher plane.

Unlike the informality practiced in the United States, Asians’ idea of small talk are questions regarding your company and your position.  Middle Easterners will ask about your flight or accommodations and will genuinely be interested in your well-being as they pride themselves in hospitality…it will further be appreciated to discuss local history and famous sites. Europeans, especially Northern Europeans and Germans are formal/direct cultures where “measured, weightier” small talk will be expected…be prepared to discuss art and culture or it will appear as if you are wasting their time on frivolities. 

When considering “Cultural Small Talk,” the most important aspect is to remain (at least initially) formal, research whom you will be meeting with, their culture, history, traditions and current events. Above all, being polite, maintaining a degree of formality, avoiding slang and using proper grammar are as important as what you say.  Being overly-familiar in an attempt to put them at ease will be viewed as disingenuous, even in the United States and jokes don’t travel well.

Small talk is anything but “small,” and is necessary all over the world. Unfortunately, the word “small” minimizes its importance as the crucial first step in building relationships…without which, there will be no business!

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Train to be an International Protocol Specialist

Join us in San Diego for our upcoming, exclusive program:

Train to be an International Protocol Specialist:

5- Day Certification Program

 

 

 Impact the world of diplomacy!

You are invited to join the International Protocol Institute of California’s power-packed 5-Day Certification Program: Train to be an International Protocol Specialist.  You will be trained by the President of I.P.I.C. Ms. Marie Betts-Johnson, who has over twenty years’ experience cultivating best protocol, international relations and diplomacy practices worldwide.  She has delivered hundreds of programs to corporations, organizations and has trained executives, Chiefs of Protocol, diplomats and entrepreneurs across all industries.  I.P.I.C. is based in San Diego and Dubai, U.A.E.

September 18 – 22, 2017

San Diego, California

The program is a unique blend of attributes, knowledge and critical skills required of the Protocol Specialist from; professional presence and influential leadership, to diplomatic event coordination.   You will gain the expertise to:

  • Deliver real-time international protocol seminars and training programs.
  • Manage complex protocol and diplomatic events.
  • Develop professional presence, competency and diplomatic leadership.
  • Navigate the world of International relations and protocol.
  • Develop polished presentation skills and powerful media image.
  • Learn strategic cross-cultural fundamentals that influence business decisions and negotiations.
  • Become the in-house protocol and cross-cultural expert within your company or build a rewarding protocol specialist career or business.
  • Stand out for fast-track promotion in your industry.

Certification:

Upon completion, graduates will be certified as “International Protocol Specialists” and will be licensed to use the copyrighted, expertly designed materials (9 modules + power point presentations, assessment, quizzes and exercises) developed by the International Protocol Institute of California®.

Investment:

US$5,450.00 (Fee includes Certification as an International    Protocol Specialist, 5-Day classroom training, access to complete study material, lunch and snacks)

Location:     

Doubletree Hilton Hotel, 11915 El Camino Real, San Diego, CA 92130

Register:  https://mbjprotocol.com/register/

  

 

 

 

 

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7 Essentials in the “State of Etiquette”

The following are 6 Essentials in the “State of Etiquette.”

Civility is on Rocky Ground:

Everyone has an opinion!  That is a good thing.  However, when someone doesn’t agree with your opinion, be okay with that…this is a free country!  No matter who is in power (remember religion and politics are off -limits in conversation to begin with) you may not agree with a particular issue and that is the beauty of democracy! 

BETTER IDEA:  HAVE your opinion, KNOW WHEN and WHERE and IF to share it.  If someone has another opinion, that’s entirely their right and their business!

Cancelling a Meeting: Your breakfast meeting was cancelled at short notice because the “meetee” decided you’re just not that important. 

Receiving a text message at 8 am from a business contact you were supposed to have breakfast with at 9:30 am, stating “I have a fever and cannot meet you this morning.”  This sounds more like they don’t feel like it (which is all too common in an individualistic society) or who did not get enough sleep the night before.  

BETTER IDEA: It is fine to cancel a meeting if it is necessary and unavoidable.  If you must cancel, call, text or e-mail that person the night before.  Most importantly, set up a time to meet later on in the week or as soon as possible.  Otherwise, it will seem like something more important came up. That behavior may come back to haunt you when you need to contact that very person for a reference or to help you out in a particular situation.

Networking:  “Your achievements are outstanding, I will email you with ideas and introduce you to people to contact.”

The joys of networking!  I’ve had a colleague look at me with “Why would you want to do that look”, on overhearing me in conversation with a recent graduate where I offered to send her resume to people who may be in a position to interview her.”

BETTER IDEA: Ask yourself “Why not?”  When you meet someone who is in process of changing their careers or just starting out, consider how can you help them?  The payoff is that you feel good about helping someone out and who knows, “what goes ‘round, comes ‘round.”

You’re shy when meeting people: 

Networking is work…netWORKING!  Who feels like it?  It is necessary.  There are numerous studies proving how advantageous it is to meet someone in person as opposed to throwing Resumes into the job-website-ozone.  Building relationships is key to building your business!

BETTER IDEA:  Change your attitude from “Must I go to another event this evening?” to “What is this meeting about?  Who will be there and how can I perhaps be of help to someone else?”  It all depends on attitude adjustment.  Secondly, when you meet people, REALLY LISTEN to what they have to say…be more interested in them than yourself.  Finally, the “coup de grace”…introduce those people you’ve met to new people you meet and act as HOST…you will be star of the show!

Interviewing Strategy:

Standard procedure is for interviewers to ask “Do you have any questions for me?  You answer “No, I have no more questions at this time.”

BETTER IDEA:  Research the industry thoroughly, formulate questions leaving some for the end of the interview. Even if all your questions were answered, pull out your pad from your quality Portfolio (where you’ve written down your questions) and go through them saying “Looking through my research and the questions I had for you, seems you’ve covered them all.” Makes you look prepared, intelligent and interested.

I Phone Basics:

Please, please pay attention to one another.  It is never okay to take out your IPhone (unless in an emergency, where you forewarn the person you are with, that you will be checking your IPhone periodically as you are expecting a call) in any situation where the intent is get to know someone and to foster a relationship.

BETTER IDEA: Just don’t do it!

 

CIVILITY IS NOT DEAD…IT’S JUST GOOD BUSINESS!

 

 

 

 

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Isolation in a Connected World

Isolation in a Connected World!  As a parent, I constantly listen to what millennials are saying because their futures cause me great concern. Extreme competition, lack of human interaction and the endless barrage of electronic communication…hence distraction and isolation, (hundreds of friends on Facebook is not a sign of popularity), leads to a world where there is zero privacy (the theory being that transparency is the way to go…that certainly has its advantages in theory, but the dark side is that it will leave them vulnerable to inappropriate uses of that information, as we’ve recently witnessed with a cyber-attack bringing down an entire healthcare system in England).

Extreme individualism, lack of connection and empathy directly result in a breakdown in civility. Having never been a fan of imposing ideas and in particular, religious ones, I now make a case for it as it did provide a road-map on how we should treat each other (although in its fundamentalist form, it is definitely not the answer). What has replaced it? It seems that the nebulous laws of the internet have taken the place of wisdom and values. Yes, they should be instilled in the home, but…i-phones at the dinner table often takes the place of conversation.

There has been a sharp rise in bullying and cyber bullying and we have to be aware of what is going on in their lives. We must intervene and engage and come up with a way forward that will meet them where they’re at and convince them that, although technology has its place in society, it is not everything and will never replace emotional intelligence, ability to build life-long friendships, handle conflict, communicate effectively in College, in business and ultimately take their place at the table of diplomacy as future leaders of the world.  https://mbjprotocol.com/young-adults/

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