Manners Matter!
1-Day Program
Created for young professionals, this business etiquette program is designed to impart confidence, leadership, communication skills and social polish.
Manners Matter!
WHAT WILL THEY GAIN?
- More confidence
- Less susceptibility to peer pressure
- Possess higher self-esteem
- Have stellar communication skills
- Get better grades
- Impress interviewers
- Excel when they have the opportunity to study overseas
TOPICS INCLUDE
- First impressions – What is your brand?
- Presence makes a difference
- Civility makes you look good – Please, Thank-You and You’re Welcome!
- Respect – Confidence and self-esteem
- Multiculturalism – Understand cultural differences and how to interact respectfully and compassionately
- Leadership – Actions prove louder than words!
- Appropriate dress and grooming – Look the part to get the part!
- Interpersonal skills – Introductions, handshaking, eye contact, conversational skills
- Body language that shows confidence
- Verbal communication – “Like” is contraband!
- Communication skills: Tact, discretion, rudeness and bullying
- Emotional intelligence / Conflict Resolution – How to navigate a technologically – charged world
- Cyber civility – Texting, e-mail taboos and written correspondence
- Dining skills – Dating is different!
- Interviewing strategies that set you apart!
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